Course Overview
CompTIA A+ is the industry-standard certification for entry-level IT professionals. This comprehensive training prepares you for both Core 1 (220-1201) and Core 2 (220-1202) exams while building real-world IT support skills.
Whether you're starting your IT career or validating your existing experience, this course covers hardware, operating systems, networking, security, and troubleshooting through a practical, job-focused lens.
You'll learn by doing, building, configuring, troubleshooting, and supporting systems just like you would in a live IT environment.
Hands-On Learning
Real labs, roleplay scenarios, and practical projects to build your skills.
Mentor-Led Sessions
Learn from industry experts with years of practical experience in IT support and service desk environments.
Career-Ready Skills
Build a project portfolio and prepare for CompTIA A+ certification exams while developing professional troubleshooting skills.
Learning Outcomes
Install, configure, and maintain IT hardware
Support Windows, macOS, Linux, and mobile devices
Troubleshoot hardware, software, and network issues
Apply foundational cybersecurity practices
Understand cloud and virtualisation concepts
Work professionally in IT support and service desk roles
Prerequisites
No formal IT experience required
Basic computer literacy recommended
CompTIA ITF+ knowledge helpful but not mandatory
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- What IT support really is (service desk, desktop, field, junior sysadmin)
- How professional troubleshooting works
- Essential tools, safe handling, and working practices
- Lab setup guidance and environment readiness
Module Outcome
You understand the role, mindset, and expectations of an IT support professional.
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Required Exams
Core 1: Mobile Devices, Networking, Hardware, Virtualisation & Cloud Computing
Core 2: Operating Systems, Security, Software Troubleshooting & Operational Procedures
Important Information
Two exams required for certification: Core 1 (220-1201) and Core 2 (220-1202). Both exams must be passed within 3 years.
Credential
Certificate of Completion
On successful completion of CompTIA A+ Training (220-1201 & 220-1202), learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes. It is widely recognised as the best entry-level certification for IT support careers.
Ready to Start Your Learning Journey?
Take the next step in your professional development