Course Overview
This course builds the networking knowledge that support teams rely on every day, with a clear focus on TCP/IP and subnetting. You will learn how addressing, routing decisions, and name resolution connect to real symptoms seen in tickets, such as “can’t reach the server”, “VPN connected but nothing works”, or “some sites load, others don’t”.
Delivered in mentor-led sessions, the programme uses practical scenarios to help you interpret outputs, form a diagnosis, and take safe first-line actions. Subnetting is taught as a practical skill, not a maths exercise, with step-by-step methods designed for speed and accuracy under pressure.
By the end, you will be able to communicate more effectively with network engineers, reduce mis-escalations, and produce higher-quality troubleshooting notes. You will also leave with a personal subnetting cheat sheet and a structured approach to analysing TCP/IP issues in workplace environments.
Hands-On Learning
Guided troubleshooting scenarios, subnetting drills, and ticket-style diagnostics practice.
Mentor-Led Sessions
Mentor-led sessions with live walkthroughs, coached practice, and structured feedback on working.
Career-Ready Skills
Support-ready TCP/IP understanding and subnetting confidence for faster triage and escalation.
Learning Outcomes
Analyse TCP/IP traffic flow to isolate faults.
Implement fast, accurate subnet calculations under pressure.
Evaluate whether addressing and masks are correct.
Communicate routing and DNS findings clearly.
Design a repeatable troubleshooting workflow for tickets.
Evaluate escalation thresholds using captured evidence.
Prerequisites
Basic comfort using a computer and workplace applications.
Helpful (not required): basic networking awareness (Wi-Fi, routers, IP addresses).
For live online delivery: ability to follow along on Windows or macOS with stable internet.
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- What TCP/IP is and why it matters
- Packets, ports, and protocols in plain English
- Client-server communications and common failure points
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Important Information
You will receive an Xcademia Certificate of Completion based on participation and completion of practical exercises.
Credential
Certificate of Completion
On successful completion of Networking Fundamentals, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
Yes. We teach subnetting with practical, repeatable methods designed for speed and confidence, backed by coached drills and clear checking techniques.
Ready to Start Your Learning Journey?
Take the next step in your professional development