Course Overview
Salesforce Administrators are responsible for ensuring CRM systems are configured effectively to support organisational processes. This mentor-led course provides practical, hands-on training to help learners manage Salesforce environments, maintain data integrity, and support business users confidently.
You will develop essential administration skills including user setup, security configuration, and data modelling with objects and fields. Through practical scenarios, you will explore automation using Flow Builder, reporting capabilities, and data management techniques to ensure system efficiency and reliability.
Aligned with Salesforce Administrator objectives, this programme prepares you for real-world administrative responsibilities. By the end of the course, you will be able to optimise system usage, improve adoption, and contribute to business performance through effective CRM administration.
Hands-On Learning
Admin labs, automation exercises, reporting tasks, and real-world configuration scenarios.
Mentor-Led Sessions
Guided walkthroughs, expert coaching, and scenario-based learning sessions.
Career-Ready Skills
Salesforce administration, automation, security configuration, and reporting skills.
Learning Outcomes
Design Salesforce data models effectively
Analyse user requirements and workflows
Implement security and access controls
Configure automation using Flow Builder
Communicate insights using reports
Evaluate and optimise CRM system performance
Prerequisites
Basic understanding of CRM concepts
Familiarity with Salesforce interface
General IT or business system knowledge
Detailed Syllabus
Step-by-step learning journey from basics to professional practice
Topics Covered
- CRM architecture and ecosystem
- Standard vs custom objects
- Setup and navigation basics
Skills You'll Gain
Master these in-demand skills through hands-on practice
Career Progression
A clear view of the roles this programme supports, what typically comes next, and where learners progress over time
Ways to Learn
Choose the learning format that works best for you and your team
Live Online
Instructor-Led Training
Join live instructor-led sessions from anywhere. Interactive, engaging, and flexible.
- Live instructor interaction (real-time)
- Trainer-led walkthroughs and real examples
- Guided resources and session notes provided
- Structured Q&A and practical discussion
Price per person
Group enrolments and early planning options available.
All prices are exclusive of VAT where applicable. Group enrolments and custom packages available on request.
Prefer a Faster, Personalised Route into IT?
Not everyone learns best in a group. If you want focused guidance, faster clarity, and confidence you can use on the job, our 1-to-1 Fast-Track Training gives you private, mentor-led support tailored to your experience and goals.
"Many learners choose 1-to-1 when they want understanding, not memorisation."
Exam & Certification Information
Everything you need to know about the certification exams
Credential
Certificate of Completion
On successful completion of Salesforce Administrator Training, learners receive an Xcademia Certificate of Completion. This standalone certificate is issued directly by Xcademia and is aligned with globally recognised frameworks and best practices.
Frequently Asked Questions
Everything you need to know about this course
It is best suited for those with basic Salesforce or CRM knowledge.
Ready to Start Your Learning Journey?
Take the next step in your professional development