MFA, Passwordless & Account Protection
Learn how to support secure authentication systems through mentor-led sessions and practical scenarios.
Desktop Support Technician
Build confidence in troubleshooting, documentation, and safe hardware handling used by professional desktop support teams.
Remote Support & Virtual Desktop Basics
Learn how to support users remotely using virtual desktops, secure remote tools, and structured troubleshooting methods. This mentor-led course uses practical scenarios to build confidence in supporting distributed and remote work environments.
Windows 11 Support & Migration Clinic
Support Windows 11 confidently with practical troubleshooting, secure configuration basics, and user-first service workflows.
Windows 11 Deployment & Troubleshooting
Learn how to deploy, upgrade, and support Windows 11 devices using structured troubleshooting methods and practical scenarios. This mentor-led course focuses on device readiness, update strategies, and resolving common deployment failures in real workplace environments.
Microsoft 365 Administrator Training (MS-102)
Manage Microsoft 365 tenants, identity, security, compliance, and core services in enterprise environments. Build admin skills through mentor-led practical scenarios aligned with MS-102 objectives.
Basic Computer Literacy (Workplace Digital Skills)
Basic Computer Literacy (Workplace Digital Skills)
Build confidence with everyday workplace digital tools and simple productivity habits you can use immediately. Learn through mentor-led sessions and practical scenarios, covering safe, efficient ways to work online.
CompTIA A+ Training (220-1201 & 220-1202)
Launch your IT career with CompTIA A+ Training (V15). Build hardware, OS, networking, troubleshooting, and security skills in a 5-day instructor-led course.
IT Support Starter
A practical introduction to workplace IT support covering devices, user accounts, file systems, tickets, and structured troubleshooting.
Networking Fundamentals
Networking Fundamentals
Master TCP/IP fundamentals and subnetting skills needed for real support troubleshooting. Learn through mentor-led sessions and practical scenarios that translate theory into day-to-day ticket resolution.
Bash Essentials Training
Build practical Bash command-line and scripting skills through mentor-led sessions and practical scenarios. Learn to automate tasks, manage Linux systems, and write simple scripts aligned with Bash fundamentals.
Wi-Fi & Remote Worker Troubleshooting (Home Networks to Enterprise VPN)
Diagnose and fix real-world Wi-Fi and remote-working issues from home routers to enterprise VPN connectivity. Use structured troubleshooting, evidence notes, and support workflows that reduce repeat incidents and escalations.
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